FAQs

We will provide all hygiene products for patients, including combs, toothbrushes, deodorant, shampoo, conditioner, soap, lotion, etc. We do not allow perfume, cologne, makeup, hair dryers, straighteners, curling irons, or razors. Hygiene products can be purchased in our unit store with points earned in our program.

We encourage visits to begin after the first family session. Your therapist can give you more information about visitation. We have formal visitation times set up for twice during the week and once on the weekend, and the times and days are in your handbook. We strongly encourage you to come and visit.

Yes, we welcome photos as long as they are not in frames or photo albums. Each patient’s room provides a personal space to hang pictures. Patients can bring up to 4 books; we also have a library on campus where residents can sign books out, and books can be purchased in our unit store with points earned in our program. Therapist approval will need to be obtained before residents will be allowed access to the library or the store.

We ask that you bring one pair each of tennis shoes (Velcro-type preferred; laces are not permitted), flip flops, house shoes, and one additional pair of shoes, if desired. Residents will need seven of each of the following: shirts, pants, shorts, and undergarments. See the handbook for more details.

We do not allow phones or personal electronics to be brought in. We do provide patients with phone call time a minimum of twice a week and once on the weekend. We also have music players available and game systems in each hall.

Visiting hours are important because they help provide structure. Those visitors who are on the approved list will know which days and times they are able to visit. We typically do not allow more than two visitors at a time and also do not recommend bringing children.

Structure is key to our success. A therapeutic structured environment is the focus of everything we do. Treatment is delivered by multiple professionals who work as a team to provide individual support to the patient. The programs are coordinated to include both group settings as well as individual time. Each program includes varying levels of group therapy, individual therapy, recreational therapy, and medication management.

This is a difficult question. If you believe you need help, often this is the case. Please visit our self-assessment page to see how you respond to certain statements.

Case management and discharge planning involve working with a therapist or discharge planner to determine what your needs will be as you transition from hospital care back into your community and home. We will help you schedule outpatient services as needed and find support services that are easily accessible to you.

This therapy utilizes mediums of art, music, play, and sports to assist patients in identifying and expressing issues. These activities are designed to create an outlet for relaxation and socialization while increasing awareness of appropriate leisure-time activities.

This is a discussion group, led by a program therapist, designed to assist the patient in identifying and resolving the problem(s) that precipitated the need for their hospitalization. These are problems that, if unaddressed, will likely contribute to the individual having continued difficulty in less structured settings after discharge. Group therapy encourages patients to see that they have choices to make on a day-to-day basis that will strongly influence their lives.

Family therapy will be offered by the assigned program therapist on a weekly basis to each individual residing in a family. The program therapist will work with each patient and family member from a family systems perspective to improve positive family communication, positive family coping, and motivation to achieve identified treatment goals.

Individual therapy will be offered to each patient by their assigned program therapist. The program therapist will meet with the individual one-to-one, working to establish a therapeutic alliance and encourage problem-solving in a compassionate and supportive environment. In individual therapy, the therapist will complete a thorough psychosocial assessment of the individual to identify strengths and needs and will help the patient identify and work towards achieving their treatment goals.

Upon discharge, every patient is scheduled to meet with a provider in the community for a follow-up appointment. The provider in the community will receive a discharge summary outlining a treatment plan and any new medications. Our team does not follow the patient upon discharge but is happy to help answer any questions to ensure a smooth transition.

No. Anyone can call us 24/7 for help and support. It is actually the clinical team who will recommend the best course of action. We invite you to include your family physician, therapist, or other professional to support you through this decision.

This is a difficult question. Many times, we recommend being as supportive as possible during this time. Offer to bring them in for an assessment. Help them make the call or see if they will call on their own. If you believe your loved one is in a potentially life-threatening situation, please call 911 immediately.

The length of stay can vary by population and individual needs. Because we are an acute setting, we usually have individuals seeking treatment stay with us between nine and fifteen days. Sometimes they stay for a shorter or longer period of time. The outpatient program is a structured day and typically lasts between two and six weeks, depending on the individual’s needs.

If our facility isn’t the right fit, we work to ensure your loved one or client leaves with resources and options. We want to make sure they leave with follow-up measures in place to help them in areas we do not offer.

Each unit has a different set schedule for visiting hours. Designated and approved visitors are welcome during these times, and their visiting time will be shared by the person’s therapist.

We accept Medicare, Medicaid, TRICARE, and most commercial insurances. This is something our team coordinates, and all you need to do is send your loved one or client to us for an assessment. We are happy to help answer any questions you may have related to cost.

Our trained staff assesses the person’s mental health to determine which level of care will best fit their needs. This is done through a series of questions and observations. At times, a person may need to be placed on a 72-hour involuntary hold if they pose a danger to themselves or others. Some patients may be appropriate for our outpatient setting, depending on their situation. Sometimes we will make a recommendation, and the individual will refuse. In this case, we are happy to give options about the local resources in the community.

There are many reasons a person may need our help. They may have mild or severe behavioral health challenges, and we can offer support at varying levels. Some of the most common reasons family members or providers look to our team to help is when someone is suffering from anxiety, feelings of depression, changes in relationships, racing thoughts, auditory or visual hallucinations, and thoughts or feelings of self-harm.

We take a multidisciplinary team approach to ensure each patient receives individualized quality care in a therapeutic environment. We understand behavioral health treatment is not “one size fits all,” and our team works with patients and their families to promote the best outcome.

Patients should expect to find a welcoming and safe environment of trained professionals who encourage healthy personal growth and development. Each patient has individual goals designed to support them in achieving the best results and will be assigned to a professional who will support them while in our program.